Is it safe for you or anyone else to approach the casualty? Don't risk further casualties. If power lines are involved do not approach the casualty until you know it has been switched off. Keep onlookers away - people are naturally curious.
Find out if there are any First Aiders or medical people present and hand over to them - they will know what to do. Try to prevent every one on the hill telephoning 999 all at once – this will help the Emergency Services.
When it is safe to approach, get the glider stabilised so that the casualty does not get dragged and injured further. If you can unclip the pilot from the glider - without moving their head, back or limbs if there is any chance of damage - then do so.
Tell the casualty your name and that you are there to help. Ask for their name - this will help establish if they are responsive. If they are responsive they will be able to tell you what they feel like, what hurts etc.
Stop them from trying to move about, make them as comfortable and possible and re-assure them until any injuries have been established and help called if necessary.
If they are unresponsive, or even just groggy, it is essential to get medical help. Get one person to call 999.The information needed will be exact location (a Grid reference is ideal), nature of accident, type of terrain, where the ambulance will be met. Send a volunteer to this location straightaway.
If a mobile is available the emergency services can give advice to First Aiders over the phone.
If a casualty is not breathing they will die irrespective of any other injuries they may have. Only move the casualty if you need to get them breathing. Listen and feel for breathing. If there are no signs you will first need to check they have a clear airway. Check they haven't swallowed their tongue - if they have pull it out. Keep talking to them even if they seem unresponsive - re-assurance is what they need. You can delegate this task especially if they have a mate on hand whose voice they'll recognise.
If there is no breathing give artificial respiration mouth to mouth or mouth to nose.
If there is no pulse then administer artificial respiration and chest compressions.
If they are bleeding badly, raise the affected limb and apply firm pressure to the wound to try and control this.
If the casualty can be moved then put something warm between them and the ground. Clothing can also be used to support damaged limbs until help arrives.
Do not give any drinks, food or medication. You can moisten their lips with water.
When help arrives tell medical staff what you have seen and any changes in the casualty's condition. This may help their assessment.
After the casualty has been dealt with get names and addresses of any witnesses, observed events, collect and preserve the glider and other equipment involved and ensure the BHPA Accident report is completed and sent in. Report the accident to the PSC Safety Officer.